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Scan to Pay Support

1

Day to Day Operational Support

Operational support for day-to-day issues includes:

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  • Authorisation 

  • Clearing

  • Settlement,

  • Acceptance,

  • Customer Onboarding

  • Portal Management 

  • Billing

  • Analytics

  • General Enquiries

support@scantopay.io

+27 10 449 1751

2

Dispute Management Support

Support provided to acquirers and merchants for disputes by customers on Scan to Pay transactions. 

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Please note that the standard dispute process within the specific acquiring bank will remain the same.

disputes@ukheshe.com

3

Implementation/Testing/Onboarding Support

Support for all pre-production queries includes: 

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  • New Customer Integrations and Setup

  • Test Management 

  • Technical Documentation 

  • Explanation of Products and Solutions (APIs/SDK) etc.

testing@scantopay.io

4

Marketing Support

Support for any marketing-related queries, branding guides, logos etc.​

marketing@ukheshe.com

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